Hémisphère Sud products are designed and produced with the greatest of care. As such, they are guaranteed against all production faults. However, should such a fault occur, Hemisphere Sud commits to repairing your purchase, replacing it, or issuing a credit note. (Please note, it may be a partial credit, depending on the age of your item.) In case of a credit, your faulty item will not be returned to you.
 
The Hémisphère Sud warranty does not, of course, cover everyday wear nor does it cover accidental damage, or damage resulting from the application of a solvent or by the abnormal use of a product.
Damage caused during air transport should be reported immediately to us and to the carrier to ensure that responsibility is taken for the damage.

If possible, contact the store where the product was purchased or our headquarters. If you or a third party is responsible for the damage, you will be given a quote for repairs.

FAULTY GOODS

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.

If you would like to exchange a faulty item, please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items.